Complaints Procedure
How to raise a complaint with FXPolo and how it will be handled.
1. Overview
This Complaints Procedure explains how FXPolo approaches the matters described below. It is provided for transparency and is governed by the definitive terms maintained by FXPolo.
2. Scope
The provisions here apply to your use of the FXPolo website, trading platforms and related services, to the extent permitted by applicable law in your jurisdiction.
3. Your responsibilities
You are responsible for ensuring the information you provide is accurate, for keeping your account secure and for using the services in line with the applicable terms.
4. Changes
FXPolo may update this document from time to time. Material changes will be communicated through the website or your account, and the effective date will be updated accordingly.
5. Contact
If you have questions or wish to exercise any rights described here, please contact our support and compliance teams using the details on the contact page.
For questions about this document, contact compliance@fxpolo.com.